Operations Manager L-2

Eshopbox is looking forward to onboard a professional Operations Manager L-2 to coordinate with our management and support our business in day-to-day activities. The executive will be working closely with our management team to provide necessary data and operations from time to time.

Wondering what your Responsibilities would be?

• Oversees operational systems, processes, and resources while looking for opportunities of improvement or revision.
• Anticipates and tracks operational and tactical risks and provides strategic solutions.
• Works with field ops teams to help set and meet daily and quarterly goals.
• Plays a significant role in long-term planning, leading projects, and implementing change control processes.
• Works closely with an Ops leader on other special planning and departmental projects.
• Oversees and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assess opportunities to improve processes and execution with respect to defined SOPs.
• Collaborates with other back-office team members to ensure seamless process execution, reinforce positive morale, and uphold company values.
• Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate levels when required.
• Assesses a variety of situations and provides clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stays up to date on process SOP, trends, and technology.
• Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory based best practices.
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Developing and implementing operational procedures and policies.
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings.
• Analytics and problem-solving skills

What Makes you Eligible?

• Relevant experience of 3-5 years as an operations executive/ ecommerce executive or corresponding profiles
• Good interpersonal, Analytical skills
• Good Communication skills - verbal and written
• Operational Excellence and Problem Solving
• Proficient in MS Excel- Vlookup, Hlookup, Pivot Table, Formulas and commands
• Great attention to detail.
• Excellent Organizational skills.
• Bachelor’s degree

Are you who we are looking for? If yes, then grab the opportunity at the earliest and click the apply button!