The feature supports automatic payment reconciliation for popular sales channels like Flipkart, Amazon, Myntra, TataCliq, and Nykaa using pre-built templates matching their report formats. We are also continuously adding pre-built templates for other platforms.

You can use a standard template for other sales channels, but you might need to convert their reports into the platform's standard format.

It's best to use the tool every time you get a payment from a sales channel. This way, you can regularly check for any mismatches and fix them quickly. Think of it like balancing your checkbook - the more often you do it, the easier it is to spot errors.

Eshopbox sorts your transactions into sales, refunds, fees, and reimbursements. It's smart enough to find refunds where a product return hasn't been recorded, helping you keep track of everything.

Eshopbox prioritizes the security of your financial data. The platform uses state-of-the-art systems and is ISO 27001:2022 certified, demonstrating a commitment to information security best practices.

Yes, you can still use the payment reconciliation feature even if you don't use the platform for order and return processing. You can add payments, view sales, refunds, fees, and reimbursements summaries, see paid, refunded, and void orders, and track fees and settlement history. However, some features, such as tracking pending payments and overdue orders, or monitoring return statuses, will only be available with using the platform for order and return processing.

Yes, the platform notifies you about orders with negative settlements and those with hidden or penalty charges. There is also an upcoming feature for accurate reconciliation in case of overcharged fee.

Eshopbox prioritizes complete reconciliation, which involves verifying payments against bank receipts. To ensure accuracy, the current system requires users to manually upload payment reports as they appear in their bank accounts. This eliminates the risk of missing payments that may have been initiated on the sales channel but not yet deposited. The process is designed to be user-friendly, allowing you to upload reports directly without any Excel manipulation.

However, Eshopbox recognizes that some users may prefer to skip bank receipt reconciliation. To accommodate this, a new feature is in development that will allow users to enable automatic fetching of payment reports for selected sales channels.

Currently, Eshopbox supports the reconciliation of orders for the past 30 days from the date you start using the platform.  If you need to import reconciliation data from other tools or reconcile historical records beyond 30 days, Eshopbox offers professional data migration services for an additional fee. This service can help ensure that all your previous reconciliation data is accurately transferred and integrated into the Eshopbox platform.