Eshopbox Shipping is a smart, data-driven solution designed to simplify ecommerce deliveries that connects businesses with top courier partners, reaching 29,000 Indian pincodes on time. Our system automatically selects the most cost-effective shipping partners for each zone, managing both prepaid and COD deliveries efficiently, while ensuring smooth operations and satisfied customers.

Eshopbox is suitable for every business, selling online—from growing brands to multichannel sellers on websites and marketplaces. It simplifies complex shipping operations to create a better delivery experience for your customers.

Eshopbox Shipping mainly offers two options for delivery:

1. ‍Eshopbox Standard Delivery: Delivering according to the Standard Turnaround Time (TAT), Eshopbox’s Standard Shipping mode is appropriate for a cost-effective shipping solution
2. ‍Eshopbox Express: The Express shipping mode is suitable for delivering with the speed of need, when there are priority or Same/Next-day order categories. Each option fits the requirements of a business and delivers on the promise made to the customer
3. ‍Eshopbox Prime: Delivering for when there are priority shipments, Eshopbox’s Prime shipping mode is suitable for same & next day order categories

Each option fits the requirements of a business and delivers on the promise made to the customer.

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Eshopbox Shipping caters to ecommerce businesses with a wide range of benefits, each built for operational efficiency, cost-effectiveness, and better customer experience:

• Better reach by shipping to 29000 PIN codes across India
• Shipping with discounted rates and up to 45% reduction in cost
• Real-time tracking & alerts, keeping customers engaged through different communication channel
• Cumulative reports with data-driven insights on Shipping Strategy

Eshopbox Shipping is designed to give a definite experience to ecommerce sellers. With a comprehensive suite of features and functionalities meant to simplify the shipping process, Eshopbox’s shipping stands out with capabilities like:

• Guaranteed on-time delivery and Moneyback Assurance for 95% orders
• The flat discounted rates don’t cause the hassle for sellers to negotiate with multiple carriers
• Powerful Automation for order capturing, routing & label generation swifts up the process and significantly reduces manual errors

Some more unique capabilities include weight overcharge protection for reducing weight discrepancies, same & next-day delivery options, & automatic reimbursement for delays & protection against other shipping incidents. Additionally, our 24/7 support, advanced risk analysis & data-driven insights with comprehensive reports combine to offer a robust, intelligent, and user-friendly solution for shipping.

Yes. Eshopbox provides dedicated account support helping with shipping-related complications & proactively responding with solutions. Our expert guidance allows you to focus on other essential tasks while your brand continues to delight customers with faster deliveries.

Using Eshopbox Shipping is simple and intuitive. So, there is no training required. However, in case your team is stuck anywhere, you can always refer to the Eshopbox step-by-step guide or reach out to our support team, to ensure a smooth transition to the platform.

From shopping carts like Shopify, and WooCommerce to OMS platforms like Unicommerce, Fynd, Vinculum, Eshopbox Shipping can easily integrate with major ecommerce platforms. Besides, our API toolkit offers the convenience of custom integration with orders & ERP system, allowing smooth synchronization of orders and shipping information.

Eshopbox offers a wide range of customization options, each contributing to the creation of a shipping process that fits the unique requirements of a business:

• Configure shipping mode rules to prioritize cost savings or faster delivery
• Set up custom order routing rules to optimize fulfillment from multiple locations
• Easily customize your shipping label & invoice
• Self-service customer portal for a branded post-purchase experience
• Personalize alerts & notifications via email, SMS, or WhatsApp

Eshopbox Shipping is a cost-effective platform meant for optimizing last-mile delivery with automation like smart courier assignment, enabling sellers to let an intelligent algorithm assign the most suitable courier partner for each order. Here's how it works:

• The algorithm monitors delivery performance across multiple courier partners
• It considers factors such as cost, speed, and delivery location
• The system selects the best courier partner for that particular route
• This approach ensures efficient delivery and the best possible price for your shipments

Additionally, Eshopbox Shipping comes with the capability of offering uniform shipping costs at the zone level across all carriers.

Eshopbox provides one centralized platform for tracking all your shipments from multiple sales channels and couriers. The platform offers a comprehensive suite of features to track and know about every shipment, which is out of the warehouse and in transit. The platform keeps the customers engaged consistently for a better post-purchase experience.

• Access to real-time order status updates
• Monitor all your shipments efficiently through the Eshopbox dashboard
• Receive automated updates via email, SMS, or WhatsApp for order confirmations and status changes
• Provide customers with a branded order tracking page for self-service tracking.

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Eshopbox’s On-time delivery guarantee offers a 95% On-Time Delivery Guarantee, with a money-back assurance. It ensures Shipping warranty through several key features, automating the delivery process such as Smart Courier Assignment, Risk assessment, NDR automation for managing undelivered orders, Fake delivery attempt monitoring, and more. Each contributes to making delivery successful and delighting the customers.

Eshopbox has an automated shipping calculation, based on certain factors such as:

• Weight and dimensions of the order
• Pickup and delivery of PIN codes
• Shipping mode (Standard or Express)
• Payment method (Prepaid or Cash on Delivery)

For Cash on Delivery orders, additional COD collection fees are included. Eshopbox also offers a Rate Calculator tool to estimate shipping costs and delivery dates for specific orders.

Yes, you can ship COD (Cash on Delivery) orders using Eshopbox shipping. Here's how the COD remittance process works:

• Eshopbox handles COD orders and collects payments from customers upon delivery.
• The collected COD amounts are remitted to your account on a weekly basis.
• Payments for COD orders are typically due within 7 days of delivery, with settlements occurring every Monday. For example, if a COD order is delivered on a Wednesday, the payment will be due the following Wednesday, and you'll receive the settlement on the subsequent Monday.
• Eshopbox offers an Early COD feature that allows you to receive payments faster (within 2-4 days) for a small fee if you need quicker access to funds.

To ensure timely payments, make sure your bank and business details are up to date, and your COD payment terms setting is turned on in your Eshopbox workspace.

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Customers can view their order details & track the present order status using the customer portal by Eshopbox. Proactive notifications are sent to customers via multiple channels such as email, SMS & WhatsApp, to inform them about order confirmation, order processing, shipping status, delivery exception, and more in real-time. Brands can customize the content for each notification to fit the requirement
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To cover lost & damaged shipments during transit, Eshopbox offers a Shipping Warranty which makes it easy for sellers to get automatically notified and reimbursed without the need to raise a claim. Credit notes are shared via email for shipments that were damaged or lost and settled along with Eshopbox’s Invoices on the 10th of every month.

Yes you can create a return order from Eshopbox, and here is how it works:

• The pickup is done from the customer and then, delivered to the return delivery location.
• Eshopbox also offers a doorstep QC option where the pickup courier partner verifies the return items based on the set parameters for return QC
• With Eshopbox, you also get an option for QC at your warehouse location

To combat the RTO challenge that comes with every undelivered order, Eshopbox implements several strategies which include converting COD to prepaid orders by offering incentives and rewards, risk score feature for flagging high-risk orders & auto-holding those orders, Easy exchange through a self-service customer portal, thorough QC process during returns and more.

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Eshopbox’s end-to-end fulfilment solution has capabilities that automate and improve the delivery success rate. Our platform offers a comprehensive suite of features to manage delivery failures. With automated notification for real-time alerts, smart fraud detection for fake deliveries, risk assessment for orders with a high risk of failure & insights on the rate of failed deliveries, Eshopbox optimizes the last mile in shipping and better the customer experience.

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Yes, Eshopbox shipping offers same-day and next-day delivery options for your orders. These options are available under the Express Shipping option which is optimized for speed. This allows you to provide faster delivery options to your customers, potentially improving their shopping experience and satisfaction.Eshopbox also offers Standard Shipping services to meet varying customer needs and preferences.