Technical Writer

Eshopbox is looking forward to onboard a committed Technical Content Writer who is motivated enough to combine his analytical, communication and managerial skills in order to administer our support and customers in the best possible manner.

Wondering what your responsibilities would be?

• Writing documents like help articles, SOPs, and other documents that explain complex technical concepts in an easy-to-understand way.
• Ability to identify credible sources, analyze data, and present the information in a clear and concise manner.
• Work with subject matter experts to gather information about the products or processes that they are documenting.
• Editing and revising documents that have already been written by other team members or subject matter experts to ensure accuracy and consistency.
• Work closely with other teams to gather information, review documentation, and ensure that the documentation meets the needs of the audience.
• Managing the entire documentation process, from planning and research to writing and publishing.
• Responsible for ensuring that documentation is up-to-date and easily accessible to end-users.
• Ensuring that technical support specialists have the necessary tools and resources to do their jobs effectively.
• Maintaining and reporting on key performance indicators (KPIs) related to support operations.

What makes you eligible?

• Very good verbal and written communication
• Good knowledge of grammar and sentence formation
• Engineering background shall be preferred
• Any prior experience in a similar role or in any e-commerce fulfillment domain/ return related operations would be a plus point

Are you who we are looking for? If yes, then grab the opportunity at the earliest and click the apply button!