Staying ahead in today's e-commerce market takes more than just keeping up with the competition. It requires a strategic edge, and that is precisely what Eshopbox's Warehouse Management System (WMS) delivers—an innovative solution that will redefine the way you approach order fulfilment.

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In this blog, we will explore the unique features that set Eshopbox's WMS apart, promising not only efficiency but also a transformative experience for your e-commerce operations.

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What is WMS (Warehouse Management System)?

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A warehouse management system (WMS) is a software application that helps manage and control the day-to-day operations in a warehouse. Its primary purpose is to optimise and automate the various processes involved in the storage, movement, and tracking of items within the warehouse.

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Now that we have a fundamental grasp of WMS, let's delve deeper into how Eshopbox's Warehouse Management System effortlessly streamlines warehouse management.

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Top Features of Eshopbox’s WMS

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1. Superior Inventory Management

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Inventory management is the process of efficiently overseeing and controlling the flow of goods or products within a warehouse. Its primary goal is to ensure that products are available when needed, optimise operations, and prevent stockouts or overstock situations.

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Eshopbox's Warehouse Management System (WMS) provides you with powerful inventory management. Our actionable dashboard allows you to keep tabs on your inventory in real-time and get access to useful information such as SKU, quantity, status, and more across all your warehouse locations. It will ensure that you are always in control of your inventory.

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Another key aspect of our WMS is that it offers granular-level inventory visibility with barcode scanning. It allows Eshopbox’s WMS to track each unit of your inventory. With this level of detail, you can identify the location of each product precisely right on the shelf where it is stored.

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2. Digitisation of all documents

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Instead of relying on manual data entry, WMS employs tools such as barcode scanners and RFID technology to provide real-time and accurate inventory updates, eliminating errors. This shift to digital processes means less reliance on paperwork, as WMS generates and manages electronic documents for tasks like picking and packing.  

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Eshopbox’s automated WMS does not require any data entry on paper or Excel sheets. The warehouse staff can just scan the labels to make updates in the system. For example, all the documents, such as shipping labels and manifests, are generated automatically on our WMS.

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3. Channel Integration

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In a Warehouse Management System (WMS), the multi-channel order management feature simplifies the process of handling orders from various sales channels like Amazon, Flipkart, Myntra, Ajio, and others. It consolidates orders from different platforms into a central system and makes it easy to manage without navigating through multiple interfaces.

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Eshopbox’s WMS is integrated with more than 30 sales channels and shopping carts. This means that whenever a customer orders from any of the integrated platforms, our WMS seamlessly imports and updates them in real-time.

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Furthermore, with our WMS, you have the seamless ability to make your entire inventory accessible across multiple channels by simply toggling a switch in our WMS software.

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Here are some other automation that you can find on our WMS. It allows you to sync inventory, create new orders, cancel orders and import returns.

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4. Optimised pick and pack workflow

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A Warehouse Management System (WMS) enhances the efficiency and precision of the pick and pack process by prompting staff to perform scans at different stages. This functionality significantly minimizes errors, ensuring accurate shipment of items for the customers.

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Eshopbox’s WMS completely automates the pick-and-pack workflow with the help of a 100% scan-based system. To be specific, our WMS prompts the picker to do the scans at three every stage of the picking process:

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• Scanning the shelf before picking
• Scanning the scannable identifier/ item barcode
• Scanning the tote in which it is put

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For the packing process, the scans are done in these instances:

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• The tote is scanned, and doing so reflects the picklist on our WMS
• After that, the scannable identifier/ item barcode is scanned for the items in the tote
• Lastly, the tracking ID from the shipping label is scanned to verify if it is successfully printed and pasted on the correct shipment

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When you pack orders with multiple items manually, there's a chance for errors to occur. But with Eshopbox's WMS, this step is automated. It prompts the staff to sort the items using pigeon holes, which are mini storage areas at the packing station. This makes it super easy to sort the items of a shipment that need to be packed together.

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5. Streamlined returns management

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Returns management, also known as reverse logistics, involves the process of handling product returns from customers back to the warehouse or distribution centre. It encompasses the efficient and systematic management of returned goods, including inspection and decision-making on restocking, quarantine, refurbishment, disposal, or return to suppliers.

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Here is how Eshopbox’s WMS offers streamlined returns management:

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• End-to-end tracking of the return journey of all items: Our WMS ensures comprehensive real-time tracking of the entire return journey for all items.

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Here is how Eshopbox’s WMS handles the entire return journey.

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1. Step-by-step Quality Check (QC): Unlike typical WMS software that solely requests the reason for returns, our WMS displays all parameters on the screen during quality checks, prompting staff to verify each parameter. This feature significantly mitigates the risk of return fraud, offering enhanced security measures.

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2. Categorisation of returns: Once the quality check is complete, our warehouse management system (WMS) categorises all returns according to their condition.

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1. Restock: Returned items that are in good condition and can be resold are categorised as "Restock.”
2. Quarantined: Returned items that may need inspection and testing or are subject to quality control are categorised as "Quarantined.”
3. Lost: Returned items that cannot be accounted for may be categorised as "Lost”.
4. Damaged: Returned items that cannot be repaired are categorised as ‘damaged”.
5. Other item received: Returned items that do not match the expected return are categorised as ‘other item received’.

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3. Claim filing on marketplaces: Through our meticulous quality control process, we ensure that every aspect of the returned product is captured in detail. This enables our WMS to generate a comprehensive claim filing report. Additionally, our Warehouse Management System (WMS) assists in identifying the items for which you can file a claim on popular marketplaces like Amazon and Flipkart.

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4. Update inventory levels accordingly: Finally, our Warehouse Management System (WMS) automatically adjusts your inventory levels based on their Quality Control (QC) status.

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6. Data and analytics

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Processing and analyzing data empowers organizations to make informed decisions, enhance efficiency, and reduce costs. Our Warehouse Management System (WMS) captures a wealth of data points during the entire fulfilment process, leveraging this information to generate insightful reports on various metrics. These reports play a crucial role in improving warehousing efficiency and accuracy.

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Some of the reports include:

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• On-time Ready to ship: It refers to the percentage of orders getting packed and ready to ship when they're supposed to.

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• On-time handover: It refers to the percentage of orders where the handover is done to the courier partner within the expected handover date.

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• Cancellation rate: This refers to the percentage of orders that are cancelled either by the sellers or the customers before they are fulfilled or delivered.

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• Regional utilization dashboard: It refers to the percentage of local and zonal orders out of your total orders. You can analyse this report and save costs by diversifying your inventory.

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7. Mobile accessibility

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The convenience of mobile accessibility empowers warehouse staff to efficiently oversee operations using smartphones or tablets. This streamlined solution brings forth a multitude of advantages, including flexibility and mobility for the warehouse staff, significantly boosting the effectiveness of warehouse management. With our WMS, warehouse operations seamlessly integrate with mobile devices, facilitating effortless scanning and updates, thereby eliminating potential hassles.

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8. Blue-collar friendly WMS

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Eshopbox understands that not all warehouse workers have advanced technical skills. That's why we've designed our software to be incredibly user-friendly, ensuring accessibility for everyone, especially those in blue-collar roles. Instead of overwhelming warehouse staff with multiple tasks at once, our system simplifies the process by presenting one task at a time. With a simple & effective interface and clear instructions, our system guides workers step by step, making their work easier and more efficient.

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Moreover, our Warehouse Management System (WMS) is exclusively scan-based, eliminating the need for manual data entry at any stage of the order fulfilment process. This feature not only streamlines operations but also caters to the practicalities of a blue-collar work environment.    

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9. Batch tracking and expiry management

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Batch tracking enables efficient organisation of products based on manufacturing date, expiry date, or batch code. This prioritises the fulfilment of batches nearing their expiry, streamlining management processes.

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Some of the products that require batch tracking are:

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• Food and beverages
• Household cleaners
• Certain electronic devices
• Vitamins and supplements
• Medical supplies
• Cosmetics

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By enabling batch tracking on our WMS, you can easily group similar products based on manufacturing or stop-ship dates. Eshopbox’s WMS follows the ‘FEFO (first to expire, first to ship out)’. This helps reduce the risk of any products expiring in storage.

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Eshopbox's WMS offers real-time alerts for products approaching their expiration dates. This proactive functionality empowers you to take timely action and ensure prompt management.

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10. Notification alerts

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Throughout the fulfilment process, it is not uncommon for different exceptions to occur. In such cases, our Warehouse Management System (WMS) swiftly sends automated alerts to keep you informed about specific events. For example, here's a sample email notification for "Failed to RTS".

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Here are some of the instances for which Eshopbox sends out the alerts:

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1. Unfulfillable Orders: Notifications are sent when the ordered items are unavailable or lost.
2. On Hold Orders (High Risk): Notifications are sent for orders with high-risk scores due to inaccurate details or suspicious behaviour.
3. Failed to RTS Orders: Notifications are sent for inability to retrieve invoice/shipping label, with reasons like fetch errors or non-serviceable PIN codes.
4. Failed to Handover Orders: Notifications are sent when orders fail to handover due to customer cancellation or pickup denial.
5. Stuck in Transit Orders: Notifications are sent for orders stuck in transit for 48+ hours due to misrouting or external factors.
6. Failed to Deliver Orders: Notifications are sent for orders marked "failed" due to various reasons like unavailability, refusal, or incorrect details.

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Furthermore, Eshopbox allows the customisation of exception alerts and customer communication types (email, SMS, WhatsApp).

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11. Data-driven inventory distribution

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Strategically allocating and managing products across multiple warehouses is the essence of data-driven inventory distribution. This process relies on analytical insights and real-time data to optimize inventory diversification, resulting in cost savings for shipping.

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Our Warehouse Management System (WMS) supports this strategy by generating a comprehensive Regional Utilization report. This report quantifies the percentage of local and zonal orders in relation to your total order volume, providing valuable insights for informed decision-making.

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This provides data-driven insights into your inventory distribution and allows you to optimize the allocation of resources, ensuring that they are used efficiently.

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Bottom line

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Eshopbox's Warehouse Management System (WMS) streamlines and enhances warehouse processes, ensuring simplicity and efficiency. With our cutting-edge WMS, you can consistently deliver an exceptional customer experience, setting the stage for success in the competitive market.

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With smart inventory management, real-time tracking, and seamless order fulfilment, our WMS empowers your business to deliver exceptional service. Reach out to our sales team today and learn how our WMS can work for you!