In a world driven by digital possibilities, venturing online as an ecommerce brand is no longer a mere option, but an absolute necessity. The convenience and accessibility of online shopping has revolutionized the way people make purchases. With just a few taps, customers can order that trendy pair of sneakers everyone’s been raving about.

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And guess what? Brands have caught on to this trend and are racing to establish their online presence. But, let's be real here – handling every small detail of order fulfilment can be as challenging as untangling a giant ball of yarn.

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From managing your brand’s presence on marketplaces such as Amazon and Flipkart, ensuring smooth logistics, and reconciling payments to expanding market reach, it feels like you need superhero powers to keep up with it all. As an online business owner, you might be able to tackle all these challenges if you have a very small-scale business. As your business grows, efficient control over order fulfillment becomes crucial. Technology and automation streamline each step, saving time, resources, and attention. Don't let operational processes divert your focus from driving sales and profitability.

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But fear not! Eshopbox Plus is here to the rescue — your one-stop destination to take care of all your ecommerce logistics & operational hurdles. With Eshopbox Plus, you can finally breathe a sigh of relief as the all-in-one platform handles marketplace management, fulfilment, and analytics, simplifying operations, driving sales, and elevating customer experiences and most importantly you can prioritize what truly matters - delivering exceptional experiences to your customers.

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In this blog, you will look at the challenges you may face in running an ecommerce business and how Eshopbox Plus can help solve them for you.

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What are the challenges faced by ecommerce brands?

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From managing inventory to handling returns and refunds, here are some of the key challenges you might face in the competitive ecommerce landscape.

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1. Fulfilment Challenges: Balancing delivery speed and cost efficiency

Efficient order fulfilment is essential for customer satisfaction. But balancing between delivery speed, accuracy, and cost efficiency can be a challenge. Slow or inaccurate fulfilment can result in dissatisfied customers, negative reviews, and even loss of business.

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For instance, picking and packing in a conventional manner and manually handling returns across all sales channels can take up a lot of time. Not just that, it can also lead to errors and mismanagement.

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2. Inventory Management: Avoiding stockouts and overselling

Accurate inventory management is crucial for avoiding issues such as stockouts or overstocking. If you fail to manage inventory effectively, it can lead to missed sales opportunities. Additionally, inaccurate inventory tracking can result in overselling, leading to order cancellations and damage to customer trust.

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For instance, if you underestimate the demand for a popular product and fail to replenish it in time, customers may encounter stockouts and be unable to make a purchase. This can result in lost revenue and a negative impact on the brand’s reputation.

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3. Customer Trust: Establishing and maintaining it

Building and maintaining customer trust is essential for long-term success in ecommerce. Without establishing trust, customers may hesitate to make purchases.

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For instance, if you do not provide reliable product information, or have unclear return policies, it can erode trust. Consequently, it can damage brand reputation and hinder future growth.

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4. Shipping and Logistics Hurdles: Meeting expectations for fast and affordable shipping

Satisfying the customers can take time and effort for ecommerce brands. If you want to achieve fast shipping speed, you must distribute inventory across a network of fulfilment centres. It will lead to quick deliveries to customers and reduced shipping expenses. However, it might take up a lot of money to invest in multiple warehouses for storing your products. Moreover, the absence of an efficient shipping process can lead to customer dissatisfaction, lost sales opportunities, and high return rates.

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5. Returns and Refunds: Managing them efficiently

Mishandling returns and refunds can have negative consequences. Inadequate return processes, complex procedures, or unsatisfactory customer support can lead to frustrated customers. On the other hand, efficiently managing returns and refunds can turn challenges into opportunities to build customer loyalty.

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Now that we have understood the challenges, let us see how partnering with a 3PL like Eshopbox can help you overcome these challenges.

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How Eshopbox Plus can help accelerate your ecommerce growth

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Eshopbox Plus is an ecommerce acceleration platform that enables brands to grow on marketplaces, D2C, and other digital channels. It provides the tools and support you need to thrive online. Eshopbox Plus focuses on 5 core competencies to help you sell more while ensuring profitability.

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1. Marketplace management

Eshopbox Plus offers top-notch marketplace management where dedicated brand managers will take care of doing product listings for each channel, ensuring fast and accurate order fulfilment, and managing returns for all sales channels. All your day-to-day marketplace optimisation will be taken care of.

• Onboarding your brand on multiple marketplaces.
• Provide you with an actionable dashboard to manage product listings, orders and returns for all sales channels.
• Get the coveted Amazon Prime and Flipkart-assured badges.
• Dedicated brand managers will respond to your customer reviews and queries.

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2. Logistics and fulfilment

Eshopbox Plus offers a superior distribution strategy to give you a competitive advantage. The robust fulfilment with the help of efficient OMS (Order Management System) and WMS (Warehouse Management System). Stay in complete control of the order fulfilment and delivery process with real-time order updates on the Eshopbox workspace. Whether your order is in transit, delivered to the customer, or Returned to Origin (RTO); you are always in the loop.

• Accurate inventory management to avoid overstocking or stockouts.
• Same-day, next-day, express and free delivery to 29k+ pin codes across the country.
• Ultra-fast order processing to meet marketplace SLAs.
• Custom packaging and quickly restock returns.
• Easy returns and exchanges.

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3. Payment Reconciliation

With the help of Eshopbox's user-friendly dashboard, your sales transactions are automatically gathered and organized, breaking them down into sales, fees, refunds, and reimbursements. Here's what Eshopbox Plus can do for you:

• Centralize sales channels and vendor agreements in one platform
• Streamline payment tracking and expense management
• Efficiently track paid and pending orders
• Seamlessly integrate with your accounting system for easy transaction import

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4. Seller on Record benefits

Eshopbox Plus offers a unique solution called "Seller of Record" for ecommerce brands. It's perfect for those who don't want to create a legal entity or manage everything on their own when selling on marketplaces. With Eshopbox Plus’s top-notch seller services, you can take advantage of our established seller accounts on platforms with multiple marketplaces. Here's how it works:

• Eshopbox Plus expands your customer reach and builds trust in popular marketplaces.
• Gain credibility with special badges like Amazon Prime and F-Assured.
• Simplify your operations by managing taxes and compliance through Eshopbox.
• Enhance customer satisfaction with streamlined returns and exchanges.
• Raise tickets and manage day-to-day tasks. as a point here too.
• Eshopbox’s success managers are dedicated to growing your business at every step.

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5. Data-driven insights

Eshopbox Plus provides you with data-driven reports, insights and KPIs to steer your business in the right direction and plan for future growth. Here are some of the features that can enable you to steer your business in the right direction:

• The product availability status across sales channels.
• Proactive reminders for products that need replenishment at a particular location.
• Insights about best-selling products and slow-moving products.
• Ways to reduce the return rate with actionable steps.
• Ways to improve regional utilization (RU) with inventory allocation.
• Pricing modification required for maximum sales.

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Bottom Line

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All in all, Eshopbox Plus is the trusted ecommerce acceleration platform that helps brands streamline their order fulfilment processes. Say goodbye to stress, complexity, and sleepless nights. With Eshopbox Plus, you can focus on what you do best – delivering outstanding products and experiences that make your customers come back for more.

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Many big brands have availed the services offered by Eshopbox Plus and gained a lot of momentum in the ecommerce market. For instance, Eshopbox Plus helped one of the popular fashion brands:

• Maintain competitive pricing and grow 2X in fashion flash sales on Myntra
• Save 90 team hours through automation
• Achieve a 44% increase in inventory efficiency across marketplaces
• Maintain an order accuracy rate of 99.95%
• Witness 3X increased customer reach and 3X faster deliveries

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Get Eshopbox Plus’s services and see your brand grow organically. Embrace the power of technology, and let Eshopbox Plus be your ultimate secret weapon in the world of ecommerce success.