Shopify has made starting an online business and creating an online store as easy as pie! It is an all-inclusive platform you need to start, run, and grow your online business.

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By taking direct route to customers, ecommerce brands can achieve more flexibility, brand control, quality assurance, pricing control, and better customer engagement. Moreover, today’s customers are also embracing this direct interaction. They are now shopping directly from brand websites as compared to marketplaces, and this shift is increasing at a much faster pace.

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To address this industry trend and changing consumer behaviour, Shopify business owners are on the lookout for shaping their order fulfilment strategies which gives them a reliable solution, scalable infrastructure, and connected technology. Simultaneously, 3PL (third-party logistics) providers are keen to deliver such tech-enabled solutions to revolutionise Shopify order fulfilment and customer experience.

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In this blog, you'll learn how a tech-enabled 3PL provider like Eshopbox can help Shopify business owners to ramp up their fulfilment capabilities, attain operational efficiency, and leverage powerful technology.

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How Eshopbox helps ecommerce sellers scale their Shopify business

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1. Offering free and express shipping to your customers

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Free and fast shipping matters the most to customers around the world! If you can offer both to your customers, you can enhance the customer experience and reduce shopping cart abandonment rate.

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For enabling fast shipping and order deliveries on your Shopify store:

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• Eshopbox ensures on-time order processing with a streamlined pick and pack process. If your Shopify orders require faster turnarounds, you also have the option to set priority pick and pack.

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• Eshopbox enables you to fulfil your Shopify orders from multiple locations for increasing the order delivery speed. You can split your inventory in Eshopbox's network of fulfilment centres spread across India to reduce transit time and shipping costs. This will enable you to achieve lightning-fast shipping speed without worrying about your customer's location.

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Apart from storing your inventory closer to your customers, Eshopbox enables you to minimise shipping costs further.

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• Owing to strong tie-ups with multiple courier companies, Eshopbox allows you to take advantage of negotiated shipping rates.
• By handling high order volumes of multiple ecommerce brands on a daily basis, Eshopbox gets bulk discounts from courier companies—you get access to those shipping discounts.

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2. Providing Amazon-like customer experience

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Amazon has set some high standards when it comes to online shopping and now every customer wants an Amazon-like experience! It is all about setting clear expectations with customers, providing them with timely notifications, and offering the easiest way to return or exchange their orders. Thus, delivering a great post-purchase experience is essential to retain your customers and drive business growth.

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Self-service portal for superior customer experience

A self-service portal is a website or an online tool that offers information and resources to help customers to find answers and resolve their issues. As a Shopify business owner, you can empower your customers with a self-service portal to facilitate the following:

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• Real-time order tracking

Your customers can track their orders in real-time, anytime— giving them complete visibility of their order status. This kind of stress-free experience can help you to increase customer satisfaction and loyalty.

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• Easy returns and exchanges

Your customers can initiate a return on the self-service portal within a few clicks—leaving hassles out of the return process. You can retain your revenue by giving the option to exchange when your customers are returning their orders. Such easy process can enhance the customer experience and build an everlasting confidence of your customers in your brand.

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Proactive order updates

You can send order updates to your customers in order to set clear expectations about when the order is placed, confirmed, shipped, in transit, and out for delivery via email and SMS—eliminating any shipping anxiety.

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3. Activating badges on your website

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Trust badges are the labels that you can show on your Shopify store to build confidence among the visitors. They help you to drive conversions and persuade shoppers to place an order. All the major Shopify stores feature trust badges. If yours doesn’t, it may set off alarm bells for prospective buyers.

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Eshopbox enables you to provide free and fast shipping to your customers allowing you to take advantage of "Free Shipping", "Express Shipping" badges on your Shopify store. Owing to the self-service portal that makes returns and exchanges easy for your customers, you can also display "Easy returns and Exchanges" badge to build customer confidence.

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4. Delivering a great unboxing experience

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In today' competitive ecommerce landscape, you must use every opportunity to showcase your brand name, logo, social media handles, and unique branded experience. Fortunately, a Shopify store increases branding opportunities, unlike marketplaces. Here you can build a distinctive brand, reinforce it, and stand out from the crowd.

As the best solution in your arsenal, you can leverage custom packaging to increase your brand recognition and drive more sales. By creating an exceptional unboxing experience for your customers, you can curate an unforgettable first impression of your brand!

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Eshopbox allows you to set flexible packaging rules for your Shopify orders:

• You can generate custom packing lists, invoices and labels that showcase your brand
• You can use your brand logo and custom messages for customer communications
• You can select packaging materials to be used for different products
• You can add marketing inserts such as samples, gift cards, coupons, pamphlets and more.
• You can secure your fragile merchandise by incorporating special instructions for using bubble wrap and generating labels like 'fragile'

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5. Experiencing intelligent automation

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Eshopbox’s powerful technology and automation can help you streamline repetitive tasks and processes, such as:

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• Syncing inventory levels

Whenever you receive, process, ship an order or restock a returned product in your inventory— there is a change in your inventory levels. You must update this change instantly on your Shopify store else it can lead to overselling in case of stock-outs. To prevent this, Eshopbox ensures real-time inventory update so that correct inventory quantities are displayed on your Shopify store, and other connected channels.

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• Creating new orders

In order to fulfil an order, you need to create an order in your system. Whenever you receive an order on your Shopify store, the same order would be created in Eshopbox automatically—without any manual effort.

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• Updating order status

Whenever there is a change in the status of your Shopify orders during order fulfilment, it will be updated on Shopify automatically. For instance, an order is marked as 'fulfiled' in Eshopbox, then the same would be updated on Shopify.

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• Importing orders

In order to start the order processing—picking, packing, and shipping, you need to import your Shopify orders into Eshopbox. This is again done automatically. If you wish to import specific orders, you can select the particular orders using advanced order filters.

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6. Embracing affordability and peace of mind

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As an ecommerce brand, there's too much on your plate, and you have to juggle between endless business functions while finding ways to save money wherever possible. Here Eshopbox can help you scale up with higher performances and lower costs.

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The pay-as-you-go pricing offered by Eshopbox ensures seamless order fulfilment without draining your financial resources. This usage-based pricing puts more control in your hands as you won’t be paying for a service you’re not using. Another cherry on the cake, Eshopbox’s pricing is transparent without any hidden cost—every applicable fee is stated clearly.

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Bottom line

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The competition in the Indian ecommerce landscape is cut-throat, but the potential of growth is also infinite. When it comes to D2C (direct-to-consumer) brands, selling on a Shopify store isn’t sufficient, creating a seamless experience for your customers is what you need—it can include leveraging technology, achieving efficiency, and ensuring a great order fulfilment. Partnering up with a 3PL provider can help you fulfil customer expectations while building a creditable brand image. This way, you can turn short-term growth into long-term development with a fulfilment partner like Eshopbox.