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Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
Resources
Simplify the process of receiving inventory at your warehouse
Track inbound inventory from vendors using purchase orders. Receive items by scanning and identify any discrepancy in ordered vs received items in a purchase order.
Assign unique IDs to incoming boxes. This helps organize the staging area by quickly matching received boxes with purchase orders and spotting any discrepancies at box level.
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Automatically generate and attach unique barcodes to each item as it arrives, making it easy to track its end-to-end journey and location at any given time.
Perform a detailed quality check upon receiving inventory to ensure each product meets your quality standards. Customize QC rules as needed.
Quickly identify and isolate defective items that fail quality checks to stop them from reaching customers.
Quickly remove the items unsuitable for sale from the warehouse due to quality issues and manage returns to vendors efficiently.
Arrange your warehouse storage as you see fit. With our system, you have the freedom to store inventory wherever it suits you best, allowing for a customized and efficient storage setup.
Assign specific space for your inventory. Our system designates the most suitable locations for your items, helping you organize your storage effectively and make the most of your warehouse space.
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Gain granular-level visibility into your inventory with a robust inventory
management solution
Easily check your inventory across all locations - what's ready to sell, what's not, and what's on its way - from one screen. This provides better insights into your inventory and makes inventory planning a breeze.
Our software automatically allocates inventory against orders wisely based on their arrival or expiry dates. This makes managing your inventory smarter and more efficient with each sale.
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Easily shift items in your warehouse from shelves to shelves or between sellable and non-sellable locations. This helps you manage stock flexibly and use space efficiently.
Effortlessly track and manage all inventory in real-time, ensuring a comprehensive record of every movement, from ins and outs to adjustments.
Effortlessly verify your inventory by scanning items in just two steps. Ensure that the number of items on your shelves matches the count in the system.
Easily record and track manufacturer-assigned serial numbers. This helps determine which product goes to which customer and simplifies returns by pinpointing exactly which product is being returned.
Make sure your products are high quality and your customers safe with Batch Tracking. Our system carefully tracks batches and checks expiration dates so expired items don't reach customers.
Update inventory for multiple items in bulk quickly by uploading a CSV sheet without needing to scan each item separately.
Boost sales by making your entire inventory live on every sales channel. Our system automatically updates inventory in real-time after every order, return, or inventory change, even during peak periods. This means every product is instantly available on all your sales channels for purchase, maximizing sales opportunities.
Sell more with virtual kitting. Our system lets you group products into different virtual kits without needing to pre-package them. This means you can offer a variety of options like single items, multi-packs, or mixed sets, all without needing a ton of inventory, boosting your sales potential.
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Get correct products out the door faster with smart order fulfilment features
Capture incoming orders from your websites and different marketplaces without making a manual order entry. Speed up order processing and be more efficient by automating the first step of managing orders.
View all your orders across all sales channels and locations in one place. Easily track which orders have been picked, what's been packed, and which orders have been shipped, along with all its details.
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Automatically put orders on hold that might have a high risk of delivery failure, like incomplete addresses or contact details. Customers are notified of the hold. Once they update their info, orders proceed smoothly.
Easily import orders in bulk by uploading a CSV file with order details. This helps create multiple orders from diverse sources quickly.
Easily keep an eye on each order's progress in real-time. Know what's happening from when the order is placed to when it's delivered. This helps you keep customers updated and makes the order process smooth and clear.
Ensure on-time order delivery by keeping an eye on the SLAs for marketplaces and your online store. Our system shows by what time orders have to be packed and shipped so your team can plan ahead.
Efficiently handle large orders by splitting them into multiple picklists and packing them into separate boxes. Print packing slips for each box, making it easier to fulfil large B2B orders.
Receive alerts for any issues along your order journey. If there is a problem like inventory unavailability, orders stuck in transit, address errors, or issues with fetching shipping labels, you’ll know right away.
Smartly route orders with Eshopbox WMS. Our system selects the best location to fulfil orders based on factors like proximity to customers and inventory availability. You can also customize routing rules to suit your needs.
Speed up picking with our system’s scan-based approach. Our system recommends the next shelf to visit, optimizing the path for pickers. It also shows product image, product name and SKU to assist the picker to easily identify the item, making the process even faster.
Enable your team to conveniently move around the storage area and pick items using handheld/mobile devices.
If inventory isn't where it's supposed to be during order picking, mark it as missing. The system then guides you to the next available location for that inventory. When you find it, just scan it back into the system.
Pack your orders with utmost accuracy using our 100% scan-based packing process. Our WMS offers step-by-step instructions, reducing the chance of errors and ensuring the right items are packed every time.
Pack multi-item orders easily using pigeonholes. Simply scan the items, and our system will automatically organize them into their respective orders, saving you time and eliminating the need for manual sorting.
Guarantee customer satisfaction by conducting an additional quality check before shipping products.
Save time by generating invoices and shipping labels in bulk and packing multiple orders together. This method is handy when you need to process orders quickly without scanning each item individually.
Choose the perfect packaging for your orders every time. This feature helps you choose the right size box for your items based on dimensions. You can also set your own rules and add specific packaging instructions.
Easily keep track of the packaging used for each order. Our system figures out the package size based on your choice of packaging. This helps avoid weight mix-ups with shipping partners and get a clear insight into packages used for each order.
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No more pressure of sorting returns on time, capturing proof
for filing claims or processing refunds
Easily track your returns across all sales channels and locations in one place. Know which returns are expected at the warehouse, what’s received, what's damaged, what's passed quality check, and what's missing.
Our system automatically captures return requests from different marketplaces and websites. You can easily track what returns are expected and what has been received.
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Effortlessly accept return shipments from the courier partner and provide acknowledgement for each return, indicating whether it is received in good or tampered condition.
Use our guided scan-based quality check process to thoroughly inspect each returned item. After QC, you can easily sort returns into specific categories, such as sellable, refurbishable, damaged, or missing items. You can also customise QC rules as needed.
Track each return in real time from start to finish. Know when the return is expected, when it is received and in what condition it has been received. Our WMS gives you a clear view of the return journey, keeping you informed every step of the way.
Easily take pictures and videos as proof of damaged returns. This helps in filing claims on marketplaces and provides clear evidence for faster resolutions.
Make sure returns are handled on time by tracking return SLA with marketplaces and your online store. Our system clearly shows by what time quality checks on returns must be completed. This ensures you can process refunds and file claims without delay.
Quickly process returns without scanning each item. You can simply mark the items as received along with their QC status. - it's that fast! Save time and hassle with our single-step return process.
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Optimize every warehouse process with actionable insights into your
warehousing workflows
Access a comprehensive report detailing inventory for all products, including complete product information, current status, and warehouse location, for a full overview of your stock.
Access detailed insights into inventory at each location. See what’s inbound, what's in stock, what's inactive, and more.
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See detailed reports on what products are available or unavailable for sale on each of your sales channels.
Easily track how much of each product you have, organized by manufacturing date, expiry date, or batch code. This report shows you the quantity of products grouped by their batches, giving you better control over stock levels and expiry dates.
Gain insights into the inventory stored on each shelf, enabling efficient organization and easy tracking of stock levels.
Get a detailed report on every item using its unique barcode. With this granular report, you can quickly check each item's stock status and quantity, along with other details.
Our inventory ledger acts like a detailed summary of all your stock movements. See opening and closing stock for each product, along with every purchase and sale in between.
Track all the changes made to your inventory. This report is like a timeline of your stock, showing every change for each product over a chosen period. Track additions, removals, and all adjustments to get a complete audit trail of your inventory.
See how long your stock has been sitting. Our inventory ageing report shows you exactly how many days each item has been in your warehouse. This helps you identify slow-movers and make sure you're using your storage space efficiently.
Use smart forecasting to plan ahead. This report uses past sales to estimate how long each product will last in stock. This helps you restock at the right time and prevent lost sales due to stockouts.
Track the removal of damaged or expired items and how they were damaged- either on receipt or from returns. This report tracks the removal process from start to finish and identifies the responsible parties, showing how and why items are exiting your inventory.
See how orders are spread across different zones with this report. This helps understand where orders come from, so you can distribute inventory better and meet local demands.
Track your inbound shipments from start to finish! This report shows you everything you need to know about your inbound inventory, from what's expected to what's arrived. See what's been ordered, received, passed quality checks, failed them, and any discrepancies in quantity.
Access a detailed report on what inventory is pending to be stored and what's already been stored with all the necessary information.
See how efficient your receiving process is. This report shows how quickly each team member receives inbound inventory and conducts QC, ensuring team productivity and accountability in case of any mishandling.
See how fast your team picks orders. This report shows how efficiently each team member picks items for each order, ensuring team productivity and accountability in case of any mishandling.
See how fast each team member packs. This report helps you understand their strengths and areas to improve so orders fly out the door faster, while ensuring accountability in case of any mis-shipments.
See how fast your team puts away inventory. This report shows how quickly each team member moves received inventory to shelves after QC, ensuring team productivity and accountability in case of any mishandling.
Access everything about your orders. This comprehensive report shows every detail of your orders, from creation to delivery or return. This includes customer information, items, shipping details, and even timestamps for various stages. You can use filters to find specific orders or export the complete report for further analysis.
Tracks how many returns are received at the warehouse without their order information. These returns are processed as draft returns, and you can resolve them later by matching their order details.
See how fast your team handles returns. This report shows how quickly each team member receives returns, performs QC, and sorts them into various categories, ensuring team productivity and accountability in case of any mishandling.
See how often orders are shipped on time. This report measures the percentage of orders that are shipped before or when they are due. This helps us be accurate, meet customer needs, and make sure orders go smoothly.
Monitor how often orders are handed over to couriers on time. Understand handover rates by location and sales channels to meet marketplace expectations.
Check how long it takes to deliver an order in the first attempt after you receive an order. Get useful info about your delivery speed.
Find out how many orders couldn't be delivered and why, including details like how many attempts were made. See the difference between failed delivery for COD and prepaid orders, so you can fix problems and improve delivery success.
Find out the percentage of orders that get stuck, lost, or damaged while shipping. This report helps find potential issues, improve shipping, and make sure deliveries are smooth for customers.
See how your sales are doing. This report gives you a quick view of your sales for a chosen period of time. It shows stats like gross sales, returns, and net sales, along with insights into trends and how different channels are performing.
Learn why orders are cancelled, whether by customers or sellers, before they're shipped. This report shows trends and reasons for cancellations, helping you handle returns better and make customers happier.
Quickly file return claims on marketplaces with all the needed info and proofs required to file the claim in one place. This makes the process smooth and accurate, saving you time and trouble.
With our WMS, you can request custom reports tailored to your business needs. Get the specific info you need to make smart decisions and grow strategically.
Get regular updates, like standard reports on orders, shipping, and delivery, or customized insights based on what you need. Automate important reports to stay efficient and have the info at your fingertips.
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Use technology that turns warehouse management into a breeze
Equip your team to quickly and accurately scan products, shipments, shelf, totes and streamline warehouse tasks for a smooth and error-free process.
Make your warehouse more mobile by connecting handheld devices. Equip your team with these devices to pick and store inventory while moving around the storage area effortlessly.
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Improve your warehouse by connecting thermal printers. Print shipping labels, invoices, and barcodes quickly and accurately.
Boost efficiency in your warehouse with advanced RFID scanners. Get real-time visibility and accurate inventory control.
Streamline packing and shipping with integrated weighing scales. Record accurate weight and dimensions for your shipments, making it simple to address any discrepancies with courier partners.
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