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Make your website the best place to shop by offering an engaging, on-brand post-purchase experience. The opportunity is clear: Win your customers' hearts during the after-purchase journey, and you'll win customers for life.
There's no point acquiring customers if you can't retain them. Modern-day customers want you to set clear expectations for order delivery, provide timely notifications and a simple way to exchange or return their products. Whether you're an established business or you're just starting out, delivering a post-purchase experience that drives customer retention is crucial to your business growth.
Meet Eshopbox. From effortless order tracking to easy returns, Eshopbox helps you deliver an exceptional post-purchase experience for your website orders.
more likely to purchase again
more likely to refer a friend to the company.
Drive customer retention with engaging post-purchase order tracking, communication, and a branded customer experience.
Eliminate shipping anxiety and convert shoppers into loyal customers. An Amazon-like tracking experience means your customers will always know where the order is, and when it will be delivered.
Build trust and rapport through proactive order updates on Email, SMS, and Whatsapp at every step of the customer's purchase. Bid adieu to Where Is My Order (WISMO) calls.
Build unique customer experiences with complete brand control and flexibility. Use your brand logo, custom domain and customise the look and feel of your customer portal.
Enable the tracking button on your website to seamlessly redirect shoppers to your customer portal.
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Eliminate shipping anxiety and convert shoppers into loyal customers. An Amazon-like tracking experience means your customers will always know where the order is, and when it will be delivered.
Build trust and rapport through proactive order updates on Email, SMS, and Whatsapp at every step of the customer's purchase. Bid adieu to Where Is My Order (WISMO) calls.
Build unique customer experiences with complete brand control and flexibility. Use your brand logo, custom domain and customise the look and feel of your customer portal.
Enable the tracking button on your website to seamlessly redirect shoppers to your customer portal
Order packed
Shipping soon
On the way
Out for delivery
Delivered
Return initiated
Out for pick up
Picked up
On the way
Returned
Order placed
Order packed
Shipping soon
In-transit
Out for delivery
Delivered
Return initiated
Return approved
Out for pick up
Picked up
In progress
Returned
No more offline, time-consuming returns. Let your customers can easily initiate refunds and exchanges on the customer portal. With Eshopbox, you'll see your returns transform from a pain point to a competitive advantage.
Set up your custom return rules — choose what products your customers can return, the return window, and more according to your unique business needs. Eshopbox powerful rule engine allows you to implement highly personalised return, refund, and cancellation policies.
Retain revenue by providing product exchanges and recapture up to 35% in revenue. When your customers have the wrong colour or the wrong size, Eshopbox helps them find the right replacement with easy one-click exchanges.
revenue can be recaptured by turning returns into exchanges
Empower customers to choose how they would like to receive their refunds — in their bank account, original payment source, or as store credits.
of customers prefer self-service over speaking to a company representative.
Don't leave your customers wondering when their order will arrive. Display delivery date estimates on your website's product page to inform customers when their products will arrive. See an increase in conversions by reducing cart abandonment and improving customer satisfaction.
of customers prioritize brands that can consistently meet timeframes
We have seen a drastic reduction in WISMO (where is my order) calls due to Eshopbox's superior tracking experience and timely notifications. Customers can easily return or exchange their products without any team involvement — our customer satisfaction scores are higher than ever before.
Akshat Singh
Senior Manager Digital, Blackberrys
Empower customers to easily resolve unforeseen order issues through a self-service portal. Save crucial team hours and reduce customer support calls.
Proactively address delivery issues before your customer faces them. Customers will be able to easily modify their delivery location, time, and more. You can also create custom notifications that turn delays into moments that build trust.
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Not all returns are created equal. Eshopbox goes deeper with return composition, so you can see the exact breakdown of your returns: refunds, returns for store credit, and exchanges.
Transform returns into a real-time feedback loop that helps your team identify and solve product issues, clarify marketing messages, and eliminate the risk of guessing what to do next.
Customise return reasons far beyond “It's too big" or “ I just didn’t like it.” Choose what questions you want to ask to get to know your customers better — and keep them around longer.
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Your customer can request a delivery re-attempt.
Your customer can modify their delivery information.
Your customer can initiate a refund.
Your customer can initiate an exchange.
Your customer can cancel their order.
Your customer can request a delivery re-attempt.
Your customer can modify their delivery information
Your customer can initiate a refund.
Your customer can initiate an exchange.
Your customer can cancel their order.
We've put together some commonly asked questions to give you additional information about delighting your customers with Eshopbox.
The customer portal is readily available for you once you have signed up with Eshopbox. All you need to do is customise the look and feel of your customer portal, configure your return and exchange policies, and enable the tracking on your website.
The customer portal is compatible with all platforms.
Your customers will be able to track and manage their orders, returns and exchanges from the customer portal.
In case of exceptional events during order delivery, customer's can easily take action to resolve them. For example, your customer can change their delivery address or the date of delivery.
One of the advantages of the customer portal is that customers can contact a business out-of-hours when it best suits them and proactively find resolutions through self-service. It means that you don’t have to find additional resources to extend working hours and increase support team members. This helps reduce support queries and dependency.
Customer satisfaction scores improve with the introduction of self-service portals because customers no longer need to wait around for agents to contact them to resolve their queries. This means that customers can get much faster, more satisfactory resolutions to their problems in a matter of moments.
Eshopbox has pre-built customer notifications for each step of the customer's purchase. For example — order packed, order shipped, order delivered, and more. You can use the Eshopbox customer portal to configure these customer notifications.
Yes. Your customer success manager will be happy to assist you in setting up and implementing the customer portal.
Yes. The Eshopbox customer portal is optimised for all mobile devices — iOS and Android.
