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SHIPPING WARRANTY

Ship risk-free with Eshopbox's
all-around protection

Secure your shipments from delays, overcharges and damages

Auto-protect your deliveries with Eshopbox
Shipping Warranty

Shipping incidents frustrate both retailers and customers. When it comes to making claims, it usually results in disputes, lengthy processing, and endless waiting periods. Claim approvals can take several months with carriers.

Eshopbox Shipping Warranty guarantees that your orders will be delivered on time and without any risks. With this warranty, your shipments are protected from weight overcharges, financial losses, and damages. Most claims are auto-approved, so you can quickly receive reimbursement and recover lost revenue.

1/10

Shipments get lost in transit

42M+

Packages are lost globally in a year

Protect every package with Eshopbox
Shipping Warranty

On-time delivery guarantee

Get your money back if shipment delivery is attempted later than the estimated delivery date.

Weight overcharge protection

We cover incorrect weight discrepancies so you don’t have to pay the overcharges.

Lost and damaged shipments

Get reimbursement for packages lost or damaged in transit.

Auto-identification of orders that breach on-time delivery guarantee

Reimbursements are processed automatically, no need to file claims

Zero weight discrepancies with pre-verified shipment weight and dimensions

All shipments insured up to Rs. 5000/-, extended insurance coverage available at lowest industry rates

Frequently Asked Questions

What is the eligibility for Eshopbox shipping insurance?

For situations when Eshopbox is unable to deliver the shipment on time, we offer Moneyback assurance. Hence, we refund the forward freight fees associated with the delayed order. However, certain conditions imply to be eligible for this:

  • Ordered shipped through Eshopbox Shipping service
  • Delivery not attempted within the estimated delivery date & breach of on-time delivery guarantee
  • Fake delivery attempts not considered
  • Freight refund not processed
  • Minimum 100 orders shipped through Eshopbox Shipping Service

What happens if the shipment gets lost or damaged during transit?

If your shipment gets lost or damaged during the transit process, Eshopbox takes the following steps to ensure your revenue stays protected

  • Automatically notifying you about a damaged or lost shipment
  • Claims are automatically raised
  • We share a credit note via email for any compromised shipment
  • Reimbursement is made based on the value of the shipment, as specified in your commercial agreement
  • All lost & damaged shipments are compiled for reimbursement twice a month for issuing credit notes and are settled by the 10th of every month

How does Eshopbox provide ‘On-Time delivery’ guarantee?

Eshopbox offers 95% On-Time Delivery guarantee with a MoneyBack assurance if the shipment isn’t delivered within the Estimated Delivery Date. But, there are several other key strategies through which Eshopbox offers Shipping Warranty to sellers:

  • Assigning shipping partner based on smart courier assignment’s AI-powered algorithm which monitors delivery performance before assigning courier partner to orders
  • Risk assessment through risk score feature based on historical data identifying risky orders with probability of failed delivery
  • Real-time tracking notification about order status
  • NDR Automation for managing undelivered orders and getting them successfully delivered-Closely monitoring for any fake delivery attempts

How will my reimbursement be processed?

Eshopbox automatically detects orders that breach the On-Time Delivery Guarantee and initiates refunds for the forward freight. The refunds are typically processed on the first of every month for orders with EDD breaches from the last month.

How does fulfilment by Eshopbox work?

Where are Eshopbox fulfilment centres located?

How do I distribute inventory to Eshopbox facilities?

How do I get my products to the Eshopbox fulfilment centre?

Is inventory stored in Eshopbox safe?

Do I need to register Eshopbox FC as an Additional Place of Business (APOB)?

What product categories can I fulfil with Eshopbox?

How much does Eshopbox shipping cost?

What shipping carriers do you use?

How does the carrier selection work?

Do you offer shipping insurance? Is there any maximum coverage amount?

Does Eshopbox fulfil B2B or Wholesale orders?

Can Eshopbox pack my orders in my branded boxes?

Do you guarantee your service levels?

Ship every order with confidence

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Switching is Easy.

Let’s get your products into the hands of your customers without burning a hole in your pocket. Make the switch to Eshopbox Shipping, our support team is here to help you along the way.

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