Eshopbox RMS is a comprehensive & intelligent platform built for managing and optimizing the complexities associated with the returns lifecycle. Beyond basic return processing, the system has a user-friendly interface that allows customers to create returns easily. Our RMS seamlessly automates various stages of the return process & incorporates quality control for efficient categorization to restock or refurbish. It also has reporting & analytics capabilities providing a wealth of insights, customizable as per necessary areas of an ecommerce operation.

Eshopbox RMS is well-suited for every ecommerce seller operating across sales channels, marketplaces, and websites & seeking to optimize the management of their return process. It is particularly profitable for online retailers to manage significant return volumes from a centralized platform, making it a competitive advantage for their business to provide excellent customer experience and overall operational efficiency.

Eshopbox RMS offers various sets of solutions through one platform. The system automatically captures returns from different channels and initiates a smooth return process. Our RMS optimizes return sorting, quality checks, a unified tracking system to get a centralized view of all returns, real-time alerts for exceptions related to unusual situations in returns & detailed reports into specific operations offering valuable insights. Additionally, our system offers a self-service portal for customers to get an Amazon-like experience for initiating return requests, choosing preferred return method & tracking return status efficiently. All of these features convert challenging returns processing into a more customer-friendly service.

Eshopbox RMS distinguishes itself through an innovative approach to returns handling. Our system reduces manual intervention by automating the complete returns process—from initiation to resolution. The RMS comes with the functionality of real-time tracking for clear & unified visibility into the returns lifecycle. It is meticulous in its quality checking approach ensuring accurate evaluations of returned items. With the feature of comprehensive reporting & effortless integration with different sales channels, the platform offers insights beyond basic metrics and a unified ecosystem to manage returns for omnichannel retail. It works to improve customer experience through a self-service portal dedicated to track & initiate requests while also processing instant refunds.

Starting and integrating with Eshopbox RMS is a quick process

1. Connect your sales channels, marketplaces, and website with the RMS in just a few clicks
2. Add all your fulfilment locations to the system, including warehouse, physical stores, and other facilities
3. Post completion of the above steps, Eshopbox RMS automatically synchronizes the process by pulling in inventory data and returns from different sales channels

The system then streamlines the entire return handling process for easy receiving of items and assists with quality checks and restocking.

To begin with Eshopbox RMS, there is a set of resources and tools required for simplifying the onboarding process:

1. Secure access to all sales channel accounts
2. Prepare basic inventory data which includes SKUs, product descriptions & info about current stock levels across different fulfilment locations
3. Get details of your fulfilment locations4. You would need access to a computer system with stable internet connection for efficiently operating RMS dashboard
4. You would need access to a computer system with stable internet connection for efficiently operating RMS dashboard

Eshopbox takes a multi-faceted training approach to make teams quickly proficient with its RMS. We work with strategy to provide extensive onboarding guide with sessions and reading materials from the help centre which assists with understanding features. Alongside this self-paced learning option, Eshopbox creates a more personalized training session specific to your business & team’s needs. The RMS has a intuitive design, built with the intention of user-friendliness, making it easy for your warehouse staff to quickly adapt to the platform. Besides our personalized support ensures your team is able to swiftly transition from training to active use and make the most of the system.

Yes. Eshopbox RMS is designed for versatility and seamlessly integrates with various platforms such as Shopify, WooCommerce etc. It also allows for synchronizing existing online stores with the RMS platform quickly. Our system’s integration has an extensive reach to marketplaces such as Amazon, Flipkart, Myntra, Ajio, Nykaa & more, giving businesses the capability to make omnichannel retail their competitive edge. The platform also demonstrates flexibility by offering custom API integration which enables establishing connection with your business’s internal systems such as ERP, WMS & CMS. and enhancing data consistency. Our multi-platform integration ensures businesses are able to centralize their returns process from a single space.

Eshopbox RMS allows businesses to customize the platform as per their operational requirements. It offers the flexibility to set your own QC rules defining assessment criteria for each returned item. The system offers other features like auto-capture proof for damaged returns, allowing you to easily take pictures & videos for claim filing. Request custom reports offering the flexibility to view insights most crucial to the operations. Automate report scheduling to stay efficient and have the necessary information for the decision-making process. Our RMS also assists with the creation of personalizing communication with customers via notification throughout the returns process. Choose how to deliver the messages over WhatsApp, SMS, or email and keep the customers in the loop every time.

Yes. Eshopbox RMS establishes robust connections with essential warehouse equipment for streamlining the returns process. It connects with multiple printer types enabling barcode, shipping label and other invoice printing. The RMS also efficiently connects with CCTV surveillance installed at the warehouse.

Learn more how to setup your warehouse printers

Eshopbox RMS has an intuitive design, built with the strong focus on mobile accessibility, offering a user-friendly interface. It’s mobile compatibility enables warehouse staff to manage returns operations with handheld devices smoothly. The platform’s mobile friendliness makes it quick for staff to perform detailed quality checks on returned items, capturing photo or video evidence or managing inventory transfer between shelves. Beyond these functionality, the mobile compatibility assists staff in accessing critical information on the go.

With Eshopbox RMS, you can manage:

1. Returns which are initiated by Customers through the self-service portal
2. Returns which are initiated by courier partners upon exceptions

Eshopbox RMS makes it easier for business to streamline their returns process by offering advanced features. The system integrates with sales channels and the marketplace, enabling returns & order synchronization into the platform. It can automate processes like return order capturing, customizing the return import rules from different channels and return creation initiated for sales channel orders by customers from the self-portal.

Yes. Eshopbox RMS allows you to create manual returns, each prompted for different sales channels such as social media, offline sources and more. Other than this, it also enables your staff to upload bulk order returns via a CSV file which significantly reduces the probability of manual intervention and errors.

Eshopbox RMS offers your business the competitive edge to easily track returns across all sales channels & locations. Infact, going a step ahead it gives you the visibility into expected returns at the warehouse, received items, items that passed the QC process, and damaged & missing items. This level of transparency helps you to manage your inventory better and know which items can be restocked again by syncing into the sales channels.

Eshopbox RMS takes the scan-based QC process which has custom inspecting & categorizing rules. The system has a unique functionality to process returns even without order details by draft entries which could later be resolved once the order details are found and recorded into the system. It automates generating & attaching unique barcode ID to each returned item making their tracking easy and offering more visibility into each inventory status. The platform ensures you follow return SLAs by highlighting QC deadlines so your team can be productive in maintaining those.

Eshopbox RMS accepts & handles returned items without their appropriate order information by creating draft entries for them. Each unexpected & incorrect is identified through a draft report & post their QC they are planned for restocking based on their condition. For resolving each draft returns, the critical step involves mapping these items to their respective orders within the Eshopbox workspace maintaining system accuracy, a clear audit trail for each returned item and also helps with the claim process. This way the RMS ensures all financial and inventory records are properly updated.

Eshopbox RMS has the standout feature of capturing proof of photos & videos for damaged items. These are evidences for when the seller needs to file claim on the marketplace, stimulating faster resolutions without much hassle.

Eshopbox RMS helps with uninformed returns by creating draft entries against them. These reports track the number of returns received at the warehouse without any accurate or specific order details. Later when the order details are found, these draft reports are resolved mapping them into the system.

Eshopbox RMS offers reports and analytics based on the operational area of a business. these can include draft return reports, returns report, Draft returns reports, Claim filing reports, Inactive inventory removal report, Return processing productivity reports, Custom reports, and Scheduled reports. Each report is an insight into inventory & tracks non-sellable items. Additionally, it can monitor team productivity and help with claim filing process streamlining the complete returns & business process for better decision-making.