Eshopbox OMS is an extensive software solution designed for optimizing the order fulfilment process of ecommerce businesses. It is designed to act as a centralized hub for consolidating orders across sales channels into one unified portal, so that online businesses can get a clear visibility of their complete order ecosystem—right from when the order is placed and captured by the system, to the stage when it reaches its final destination. Our OMS also offers other intelligent solutions such as smart order routing, automation of order processing & detailed analysis into sales & order reports.

Eshopbox OMS is best suited for all business sizes from the ecommerce industry— from small retailers or startups to established brands that are selling across sales channels including websites, marketplaces, or physical retail stores. Our OMS is particularly beneficial to growing businesses which are experiencing difficulty in handling complex fulfiment operations. The platform could help them in managing large order volumes with high accuracy & flexibility to seamlessly integrate into newer sales channels while maintaining a better customer experience.

Eshopbox OMS has been designed to distinguish itself amongst other order management systems through a combination of features that aren’t just advanced but intuitive & user-friendly too. The key differentiators include its extensive integration capabilities to easily connect with sales channels, marketplaces, internal ERPs & other CRM solutions. All of it prompts a seamless flow of data across ecommerce operations & its unified visibility.

Beyond these features, our OMS has rule-based automation for order allocation & unique SLA-focused order fulfilment approach, crucial for brands to maintain the promised level of customer satisfaction. The platform offers comprehensive support for multi-channel operation, that goes a step further than order consolidation & deliver excellence in managing complex fulfilment situations which is inclusive of providing actionable reports & data-driven analytics.

Eshopbox OMS can improve your ecommerce operations at multiple fronts, including auto-capture automation from sales channels, optimizing the picking & packing process & offering more flexibility with a mobile-friendly interface enabling warehouse staff to handle operations on the go. Whether it is missing inventory or a delayed shipping process, Eshopbox OMS offers a holistic view & centralized order tracking resulting in a more streamlined customer service. Its ability to process bulk orders, conduct pre-shipping quality checks, handle large B2B orders, last-minute order modification & task automation like invoicing and label generation provides great deal of assurance. The prompt alerts sent helps in proactive issue resolution or preventing any discrepancy.

Eshopbox OMS is designed for quick integration. So, getting started is a pretty simple process:

1. Connect your sales channels to Eshopbox’s dashboard, which typically takes a few minutes
2. Setup all your fulfilment locations within the system which will enable you to route orders based on inventory availability & logistics
3. Once these steps are completed, the system would automatically sync all orders & inventory across sales channels for a unified, real-time visibility

Now you can immediately start with order processing, while Eshopbox OMS will assist you throughout different stages— from picking & packing to preparing the order for shipping.

‍

‍

To get started with Eshopbox OMS, you would require few key resources. Most of these are likely to be already at your disposal. You would need access to all your sales channel accounts. Have all your comprehensive inventory data, stock levels across locations & info about fulfilment centres in hand.  A computer or mobile-based device with a stable internet connection is essential too.

For efficient utilization and maximum benefit of the OMS, Eshopbox offers a thorough training & onboarding process which is inclusive of detailed step-by-step help articles covering specific features of the platform. We customize the training process based on your team or business’s requirements. Each of these training sessions would ensure that your staff masters the PMS utilization & leverage its potential to the fullest. Besides, the intuitively-designed OMS is user-friendly which is quite simple to learn and adapt by your warehouse staff.

Eshopbox OMS is designed to maintain the utmost security & privacy of your data. The system’s foundational technology is built with encryption protocols for data in transit and at rest. It works to protect all your info from unauthorized access. The platform is built to offer only role-based permission access, implementing control over who could see which data set, specific to their responsibilities. This ensures reducing the risk of internal data breaches. Besides, our system undergoes regular security audits identifying any vulnerabilities. Also, it is compliant with various industry standards preventing threat to customer data as well.

Yes. Eshopbox OMS has exceptional integrational features for seamlessly connecting with various systems related to ecommerce operations. Our platform easily connects with major sales channel & marketplaces such as Shopify, WooCommerce, Amazon, Flipkart, Myntra, Ajio, Nykaa & more. This allows for a more centralized management of multiple channels, and beyond these functionalities, our OMS offers support for custom API integrations, adapting to your business’s existing tech stack ensuring more flexibility to connect with different ERP, CRM or WMS. The dynamic nature of Eshopbox OMS can effortlessly fit into the operations enhancing reliability for brands.

Eshopbox OMS comes with the feature of customization, adapting right to your brand’s specific requirements. The system can set up custom workflows aligned according to order type, product categories, customer segments, and other custom rules based on your operational processes. Our OMS has the functional capability for automation implemented according to rules upon order routing, inventory allocation against orders, and more. The custom notification system enables you to keep your customers informed at every essential stage in the order fulfilment journey.

Yes. Eshopbox OMS comes with robust connectivity to a variety of hardware specific to modern warehouse operations. It seamlessly connects with printers supporting barcode shipping labels, and invoice printing. The system also easily connects with surveillance systems like CCTVs for operational oversight & security. Our OMS is compatible with auto-weight & dimension-capturing equipment like Falcon, which makes the entire shipping process more streamlined and accurate.

Yes. Eshopbox OMS is built with a special emphasis over mobile accessibility and a user-friendly interface. The system is optimized for a table-first approach, enabling warehouse staff to operate efficiently from smartphones, or hand-held devices. Besides, it is quite helpful for staff in improving their productivity, allowing more flexibility to perform warehouse activities such as picking, packing, real stock updates and more. The interface is responsive and easy to navigate particularly for large-sized warehouse management.

Eshopbox OMS makes it easy to handle different order types, both for B2B & B2C across sales channels & marketplaces. The system makes real-time order processing and integration more streamlined. The Eshopbox OMS offers flexibility in the creation of manual B2B orders, facilitating bulk supply to marketplaces, managing quick commerce refills for replenishments, bulk stock transfers to retailers or offline stores, and coordination of warehouse-to-warehouse transfers. The system’s advance functionalities extends to efficient returns handling with automatically syncing returns from integrated marketplaces, social & other sales channels.

Eshopbox OMS comes with the feature of offering performance reports and data-driven analytics based on different areas of ecommerce operations. The system provides a broad spectrum of performance indicators, each informing on probable improvements and prompting better decision-making. These are inclusive of Sales performance reports for an in-depth insight into revenue trends & metrics highlighting profitability, order & return reports covering order processing times, SLA adherence and more, order exception reports, Inventory level reports, and Shipping performance reports. Additionally, the OMS allows you to schedule custom reports based on which operational area you are looking to analyze and use historical data to forecast essential future trends.

Eshopbox OMS has a versatile approach in synchronizing orders from different sales channels. The system’s core functional ability involves automating forward and return order capturing from platforms like Shopify, Amazon, Flipkart, and Myntra. The API integrations facilitates the order-capturing feature while minimizing delays in order processing. The system also provides the feasibility of customizing import rules to handle different scenarios such as order prioritizing. For peak sales season, it helps with bulk order imports. All of it contributes to centralizing order management process efficiently, meanwhile streamlining order fulfilment through a unified view.

Yes. Eshopbox OMS allows manual order creation depending upon different business use cases outside the traditional ecommerce channels. This includes

1. Management of social media orders through manual order creation for efficient tracking & fulfilment alongside orders from other conventional sales channels
2. Accommodating offline orders allowing seamless integration of orders placed through physical stores & other offline sources for efficient management of every order from a single system
3. Bulk order upload via CSV file reducing the time and error resulting from manually entering individual orders

Eshopbox OMS has advanced order modification abilities. The system helps with post-placement modification, allowing adjustments in shipping address, or product quantity and aligning it with the customer’s preference. Our OMS help with managing backorders post stock replenishment. When the stock is available, the OMS intelligently updates the order status, notifying customers to place order for out-of-stock items and initiates fulfilment. Eshopbox OMS has the standout feature of risk score which identifies problematic orders based on high risk of delivery failure and place them on hold untill it gets resolved. This potentially mitigates the likelihood of failed deliveries, fraud and other last-mile related risks.

Eshopbox OMS leverages its advanced algorithms for smart order routing based on several crucial factors to determine most efficient location for order fulfillment. The primary objective of the system is to minimize the shipping cost and transit times, so it analyses shipping address, potential fulfillment centre in proximity and available inventory for immediate processing and shipping. Moreover, the system also allows to customize routing rules, specific to the operational requirements.

Yes. Eshopbox OMS can be integrated into offline stores. You can add your offline store as a fulfilment location for seamlessly processing & shipping ecommerce orders directly while also maximizing inventory utilization and reducing delivery time. Our system smartly route order taking into consideration factors like customer pincode, inventory & order routing rules. It automatically assigns orders to the nearest store or fulfilment centre minimizing the need for manual intervention.