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Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
Resources
Increase in customer satisfaction score
Reduction in order status inquiry
Lower RTO rates and higher deliveries
Make tracking effortless for your customers with live updates on WhatsApp
Provide instant resolutions to customer queries via WhatsApp messaging
Inform customers promptly in case of delivery delays or failures
Real-time communication is essential. A missed notification means unachieved service quality and low buyer satisfaction. Create a personalized approach for every channel to communicate real-time updates, address queries, and allow the customer to have high visibility over their order status.
Meet Eshopbox. Eshopbox offers WhatsApp integration to improve customer satisfaction through instant messaging and automated responses.
Satisfied & happy customers
Less cart abandonment
With Eshopbox you can reduce RTO rates to a minimum, increase your profit margin, and protect your business from COD fraud.
Keep your customers in the loop through real-time notifications for every order milestone. Send automated updates in case of :
Optimize delivery success through address verification
Empower customers to handle failed deliveries with ease and take appropriate action:
Gain insights into your WhatsApp notifications with detailed engagement reports on:
WhatsApp is one of our channels for communication. But if your buyer isn’t on WhatsApp, we have a multi-channel approach to notify and keep them in the picture, throughout the major developments in the post-purchase journey. We utilize alternatives like SMS or email for sharing important alerts.
Yes. Eshopbox enables flexible payment options. As an initiative to reduce RTO, we prompt customers to pre-pay for the COD orders and share automated WhatsApp messages with them. These messages contain payment links for buyers to make payments even when the order has already been shipped. The payment links are integrated with a secure gateway and offer convenience.
Our system is equipped to handle cancellations efficiently, but it may not always be automatic. The cancellation requests are reviewed upon receipt by our customer support team. If there is any issue, we try to resolve it and ensure the brand and buyer relationship does not get affected. Once the review is approved, our system successfully processes the request and cancels the order.
Yes. Customers can opt out of receiving updates or brand-specific WhatsApp messages. We respect everyone’s privacy and data concerns. Also, You can offer them other channels where they can opt for communication on their order status and other updates.
Let’s get your products into the hands of your customers without burning a hole in your pocket. Make the switch to Eshopbox Shipping, our support team is here to help you along the way.
Say goodbye to procurement hassles. On-demand availability of packaging material for your marketplace and website orders
No need to buy and store packaging material in bulk, Eshopbox will keep packing your orders as they flow in and you only pay for what you use.
Corrugated boxes, poly bags, and paper bags are available to pack your products.
Cushioning materials like bubble wrap, corrugated sheets, and more are available to protect your products from damage.
Eshopbox lets you use your own branded boxes, mailers, and inserts. All you do is pay to store them.
Apply intelligent packaging rules to different SKUs to create unique unboxing experiences.
Cost optimisation
Powerful return tracking helps your track returns from creation to completion in the fulfilment centres.
Eshopbox identifies and inspects the items in your returns for damages or pilferages.
For damaged returns, get return information that helps you make an informed decision — to recall or dispose of the inventory.
Eshopbox repackages and re-stocks your returned products to make them sellable again.
Get Claim Filing Report (CFR) with all the required information like images, videos, and more to file for claims and recover losses.
of all ecommerce products are returned
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