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Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
Resources
Resolve failed deliveries
Recover lost sales
Reduce operational costs through automation
Identify & label reasons for non-delivery of orders based on courier updates
Enable customers to respond promptly to fraud delivery attempts
Keep your customers informed in case of delivery exceptions
Delivery exceptions are uncertain, but insufficient communication could negatively impact your bottom line and result in unsatisfied customers. Get the single source of truth highlighting the reason behind every undelivered package and enable prompt resolution.
Meet Eshopbox. Eshopbox helps in improving your delivery outcome by keeping your customers in the loop through real-time tracking updates.
Savings on operational costs
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Reduction in RTO losses
With Eshopbox you can reduce RTO rates to a minimum, increase your profit margin, and protect your business from COD fraud.
Seamlessly manage undelivered orders and keep your customers in the loop. Provide them real-time delivery alerts and inform them about any exceptions via uniform communication approach using WhatsApp, SMS and email.
Allow your customers to report fraudulent delivery attempts and monitor delivery delays. Give them the flexibility to cancel or reschedule orders, also enabling courier partners to respond swiftly.
Analyze courier updates to identify reasons behind every undelivered order like customer unavailability, incorrect address, or customer refusal. Align your support team to take quick action to resolve the issue promptly.
NDR stands for Non-Delivery Report and it refers to the shipments that could not be delivered to the customers due to uncertain factors. Whereas, RTO (Return to Origin) refers to the shipments requested for sending back to the seller due to failed delivery.
NDR is the probable reason behind the higher rate of RTO. Efficient NDR management can reduce RTO rates by prompting successful delivery attempts. This ensures lesser revenue loss, better reach, and greater customer satisfaction
Eshopbox provides a suite of features for processing undelivered orders. These include:
It is possible to turn a failed delivery into a successful one by taking action on it within 24 hours. But besides, the above features extensively helps to reduce RTO significantly.
Using Eshopbox’s automated NDR management, sellers get real-time alerts about delivery failures. They can make the call to inform customers about the specific reason and keep them in the loop. This offers them the choice of rescheduling delivery and getting their delivery without hassle. Undeliverable orders are significantly reduced and additional shipping costs are avoided.
Getting started with Eshopbox’s NDR solution is a simple process.
Once you integrate your system with our platform, you get a unified view of all shipments. When an order cannot be delivered, it will be visible on the dashboard based on the courier partner’s update. You can take necessary action on the provided reason and send an alert to your customer for rescheduling delivery.
Let’s get your products into the hands of your customers without burning a hole in your pocket. Make the switch to Eshopbox Shipping, our support team is here to help you along the way.
Say goodbye to procurement hassles. On-demand availability of packaging material for your marketplace and website orders
No need to buy and store packaging material in bulk, Eshopbox will keep packing your orders as they flow in and you only pay for what you use.
Corrugated boxes, poly bags, and paper bags are available to pack your products.
Cushioning materials like bubble wrap, corrugated sheets, and more are available to protect your products from damage.
Eshopbox lets you use your own branded boxes, mailers, and inserts. All you do is pay to store them.
Apply intelligent packaging rules to different SKUs to create unique unboxing experiences.
Cost optimisation
Powerful return tracking helps your track returns from creation to completion in the fulfilment centres.
Eshopbox identifies and inspects the items in your returns for damages or pilferages.
For damaged returns, get return information that helps you make an informed decision — to recall or dispose of the inventory.
Eshopbox repackages and re-stocks your returned products to make them sellable again.
Get Claim Filing Report (CFR) with all the required information like images, videos, and more to file for claims and recover losses.
of all ecommerce products are returned
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