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Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
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Simplify and optimize your shipping processes
with our comprehensive suite of tools
Ship anywhere in India with our extensive courier network. We reach over 29,000 PIN codes, so your customers can get their orders quickly, no matter where they live.
Track all your shipments from multiple sales channels and couriers in one central place. Check the real-time status of package location, easily identify any delays, and save time managing your shipments.
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Never miss a deadline with Eshopbox's On-Time Delivery Guarantee. Our smart shipping technology matches your orders with the fastest & most reliable courier for each route. This ensures timely deliveries and reduces the risk of delays.
Boost Customer Satisfaction with Clear Delivery Dates. Showcase estimated delivery dates (EDDs) on product pages, checkout, and the customer portal using Eshopbox.
Eshopbox automatically calculates accurate shipping rates for each order, considering weight, dimensions, and the pickup pin code & drop-off pin code.
Verify whether your customer’s pincode is available for delivery in real-time. Set accurate customer expectations and offer relevant shipping options during checkout.
Ship multiple items from a single order under one master airway bill. This reduces packaging costs and ensures easy tracking for each individual package.
Set up automated rules to determine the ideal shipping method (standard, express, etc.) for each order. Use factors like order value, weight, destination, or product category to create tailored shipping options for your customers.
Set up automated rules to determine the ideal shipping method (standard, express, etc.) for each order. Use factors like order value, weight, destination, or product category to create tailored shipping options for your customers.
Set up automated rules to determine the ideal shipping method (standard, express, etc.) for each order. Use factors like order value, weight, destination, or product category to create tailored shipping options for your customers.
Customise your shipping label to reflect your brand identity and enhance customer experience. Reinforce your brand identity with every delivery, creating a lasting impression.
List multiple warehouses as your pick-up locations, and once an order comes, you can ship it from the closest fulfilment location.
Protect your business from lost shipments with Eshopbox's shipping insurance. Benefit from the in built standard coverage or upgrade for enhanced protection at a competitive rate based on your order value.
Offer cash on delivery (COD) as a payment option for your customers and easily manage the entire process with Eshopbox. We handle the secure COD collection & settlement and provide detailed reconciliation reports.
Boost your cash flow by receiving your COD payments sooner. This feature allows you to access your funds within 2-3 days compared to standard COD processing times of 7-10 days.
Verify high-value COD orders before shipping, minimizing the risk of fraud and ensuring secure transactions.
Encourage customers to prepay for high-value orders, reducing cash handling costs and potential returns. Customers opting for Cash on Delivery (COD) are automatically notified of the benefits of prepayment.
Easily view and manage weight discrepancies on your shipments. Review weight disputes and upload supporting documents to contest any inaccuracies.
Protect your business from weight disputes and overcharges by pre-verifying product weight and packaging for accurate cost calculations. Eshopbox automatically resolves disputes with courier partners, saving you time and money.
Verify deliveries with OTP (One-Time Password) to reduce fraud and boost security. Customers simply enter a unique code upon delivery, eliminating the need for signatures.
Eshopbox allows you to easily modify delivery addresses before order ships. This ensures the package reaches the correct recipient, even if there's a last-minute change.
Easily import orders in bulk by uploading a CSV file with order details. This helps create multiple orders from diverse sources quickly.
Fulfil orders from the most convenient warehouse, even if the order was placed for a different location. Change your order pick-up location manually to ensure faster deliveries or to optimize stock usage.
Manually split orders into multiple shipments as per your convenience or combine multiple orders for efficiency. This feature allows you to ship items from different locations or save on costs when items are going to the same address.
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Revolutionize your approach to reverse logistics for enhanced
customer satisfaction
Provide your customers the flexibility to choose the return pick-up location regardless of where the original delivery was made.
Schedule reverse pickups automatically for returns as soon as a request comes in, making return processing easy for your team.
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Craft customized cancellation and return policies in the customer portal. Define clear terms for order cancellations, returns, and exchanges to ensure a smooth customer experience and protect your business interests.
Introduce an approval step into your return workflow. Ask customers to submit photos/videos or explanations before approving returns, helping you verify claims and avoid fraudulent requests.
Choose to refund customers via their original payment method, store credit, or a combination of both, catering to individual preferences.
Choose your refund processing workflow. Either offer instant refunds based on the doorstep quality check or process them once the items are restocked at the warehouse.
Introduce a restocking fee in case of returns. Set reasonable fees for returned items to help offset costs and protect your bottom line.
Conduct quality checks directly at your customers' doorsteps. This minimizes the risk of fraudulent returns and discrepancies. You can also customize the doorstep QC parameters to fit your needs and gain more control over your returns.
Eliminate manual tasks in case of an exchange. When a customer requests an exchange, a return is initiated seamlessly, and a new order for the desired product is created automatically.
Set your own rules to automatically approve returns that meet your criteria or review requests manually for greater control. This flexibility allows you to optimize your return process.
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Effortlessly integrate sales channels and automate order processing,
invoicing, and routing for optimized efficiency and productivity.
Automatically capture incoming orders from all your sales channels, eliminating manual entry.
Make shipping faster by generating labels and manifests automatically, meeting carrier requirements and reducing manual errors.
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Generate invoices automatically as orders are processed, ensuring timely billing and reducing manual tasks for smoother transactions.
Smartly route orders with Eshopbox. Our system selects the best location to pick up orders based on factors like proximity to customers and inventory availability. You can also customize routing rules to suit your needs.
Integrate any sales channel you use or any in-house ERP software with Eshopbox. Our system supports custom API integration with sales channels, ERP or any other business tools you require.
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Provide your customers the best shopping experience by
sharing real-time updates and seamless tracking
Offer Amazon-like return experience with a self-service customer portal. Your customers can easily initiate returns or exchanges according to the policy you set and track the return journey using this portal. It reduces support queries and improves customer satisfaction.
Empower your brand with our completely customizable customer portal. Tailor everything from return policies and exchange options to notifications and branding elements like your logo.
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Keep your customers informed at every step of shipping. Send automated emails, SMS, or WhatsApp messages for order confirmations, status updates, and more. Customize what you want to say and which channel you want to use.
Create a custom tracking page domain for a more professional and memorable customer experience. Replace generic tracking links with your own domain (e.g., track.yourdomain.com)
Engage your audience with a customizable announcement bar. Easily highlight promotions, new products, or important updates to grab your customers' attention and drive conversions.
Boost customer engagement through WhatsApp communication. Easily connect with your customers directly through WhatsApp to provide order updates, confirmation messages and more.
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Swiftly identify and resolve any delivery incidents
with ease
Identify and minimise failed deliveries with Eshopbox. When a delivery failure occurs, you get notified immediately, whereupon, you can either cancel the order or schedule a delivery reattempt.
Once a delivery attempt fails, we immediately notify your customers via email, SMS and WhatsApp messages.
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As soon as a delivery attempt fails, we notify your customers, allowing them to reschedule delivery at their convenience or cancel the order.
Our system intelligently detects in case of a failed delivery attempt whether the delivery attempt was made or not.
Eshopbox automatically flags high-risk orders and puts them on hold for review. You can take corrective action and release orders instantly upon verification. You can also set the hold duration for optimal control.
Automatic notifications alert customers when orders are on hold. Once they are notified, they can fix minor issues like incorrect addresses or contact details in the customer portal.
Get real-time insights into order delays, including the reason for the hold-up, so you can keep your customers informed.
Track & manage customer expectations during riots, strikes, public holidays or natural calamities with custom order delay messages. Inform customers about potential delays and provide estimated delivery timeframes, fostering trust and reducing inquiries.
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Leverage comprehensive reports and analytics to
refine your shipping operations
Check how long it takes to deliver an order in the first attempt after you receive an order. Get useful info about your delivery speed.
Find out how many orders couldn't be delivered and why, including details like how many attempts were made. See the difference between failed delivery for COD and prepaid orders, so you can fix problems and improve delivery success.
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Track your delivery performance & identify areas for improvement with our on-time delivery report. Get detailed data on the percentage of deliveries that were made on time, late or are still due.
Gain an extensive report on the percentage of deliveries that got stuck in transit, lost or damaged on their way to customers. This allows you to proactively identify problems, take corrective action, and ensure a smooth delivery experience for your customers.
Track return processing time from pickup to restocking. This report allows you to identify bottlenecks and optimise your return process.
Monitor the percentage of unsuccessful return pick-up attempts and understand the reasons behind them. This allows you to address common issues like missed appointments or scheduling difficulties and ensure a smoother return experience for your customers.
With Eshopbox shipping, you can request custom reports tailored to your business needs. Get the specific info you need to make smart decisions and grow strategically.
Get regular updates, like standard reports on orders, shipping, and delivery, or customized insights based on what you need. Automate important reports to stay efficient and have the info at your fingertips.
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