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Product
Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
Resources
Minimize returns
Protect profit margins
Boost customer retention
Put high-risk orders on hold to prevent failed deliveries and take immediate action
Automatically detect non-delivery reasons & enable quick resolutions to improve delivery success
Minimize RTO % with end-to-end visibility over RTO reasons
RTO (Return to Origin) is a logistical nightmare for online businesses, often triggered by risky orders. They increase re-shipping costs, which quickly erode profits. Optimizing the shipping process can empower you to reduce returns, improve delivery success, and increase your reach through better customer retention.
Meet Eshopbox. Eshopbox helps cut down your RTO rate by ensuring successful order delivery through smart risk identification and quick resolution, improving your profit margins.
Uplift in successful deliveries
Reduction in COD handling cost
With Eshopbox’s risk score feature, you can prevent shipping high-risk orders and take corrective measures by:
Detect & flag high-risk orders
Auto-hold & notify customers instantly
Resolve & release by taking prompt action
Quickly identify non-delivery reasons and keep customers informed with real-time alerts. Enable swift resolutions to delivery issues, ensuring a smoother and hassle-free delivery process.
Understand delivery challenges with comprehensive RTO analytics and make informed decisions.
Allow your customers to prepay via a secure link to reduce the risk of COD orders going undelivered. Reward them with incentives such as discounts or loyalty points to minimize your return rate.
RTO or Return to Origin are the shipments that fail to deliver to the customers due to uncertain factors. Hence, these packages are marked and requested for sending back to the seller. It could either be a warehouse location or a pickup address shared by the seller. These shipments are prepared for reshipping which adds to additional expenses for the seller.
RTO impacts the seller’s bottom line and profitability due to the additional shipping & overhead costs. Additionally, when orders cannot meet a buyer’s delivery expectation, it influences reachability & customer retention. The order has to be reprocessed to make its way to the warehouse where it would once again go through QA, sorting, and restocking. The cycle eats up a major portion of revenue.
RTO reduction requires sellers to have clear visibility into an order's end-to-end journey. It enables identifying all the potential causes of a shipment’s failed delivery, including addressing wrong customer contact details, past buying behavior, and payment mode. Eshopbox helps sellers flag high-risk orders and take necessary action to decrease the probability of failed delivery and reduce RTO.
Eshopbox’s Risk Score feature helps with identifying & categorizing orders based on their delivery failure risk failure— High, Medium, or low. This feature utilizes data points from a customer’s historical purchasing behavior, contact details, and other factors. Hence, it prompts to take action during exceptions, ensures successful delivery, and reduces RTO.
Eshopbox offers a tech-centric approach to help in reducing RTO, which is inclusive of:
Giving you the accessibility to see a shipment’s journey through and through, all of these measures reinforce a significant reduction in RTO and function to protect your brand reputation.!
Eshopbox’s RTO reports give detailed insight into factors such as the percentage of RTO orders with COD payment mode, failed delivery reports with metrics like how often deliveries fail in a given period, Order exceptions, and more. Each insight tends to offer improvement in operation for better customer service and increased profitability.
Say goodbye to procurement hassles. On-demand availability of packaging material for your marketplace and website orders
No need to buy and store packaging material in bulk, Eshopbox will keep packing your orders as they flow in and you only pay for what you use.
Corrugated boxes, poly bags, and paper bags are available to pack your products.
Cushioning materials like bubble wrap, corrugated sheets, and more are available to protect your products from damage.
Eshopbox lets you use your own branded boxes, mailers, and inserts. All you do is pay to store them.
Apply intelligent packaging rules to different SKUs to create unique unboxing experiences.
Cost optimisation
Powerful return tracking helps your track returns from creation to completion in the fulfilment centres.
Eshopbox identifies and inspects the items in your returns for damages or pilferages.
For damaged returns, get return information that helps you make an informed decision — to recall or dispose of the inventory.
Eshopbox repackages and re-stocks your returned products to make them sellable again.
Get Claim Filing Report (CFR) with all the required information like images, videos, and more to file for claims and recover losses.
of all ecommerce products are returned
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