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Manage your inventory, orders, and returns across multiple sales channels
Power your warehouse operations with tools to enhance efficiency and accuracy
Auto-reconcile your marketplace payments, monitor fees, and gain in-depth analytics
Resources
Don’t miss a single sale by automated and simplified process of order creation
Capture incoming orders from your websites and different marketplaces without making a manual order entry. Speed up order processing and be more efficient by automating the first step of managing orders.
Streamline order intake by setting up custom rules based on various criteria for importing orders. These rules automatically assign incoming orders the way you prefer.
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For any orders received via social media or offline clients, quickly create orders with an easy-to-use interface designed for speed and accuracy.
Easily import orders in bulk by uploading a CSV file with order details. This helps create multiple orders from diverse sources quickly.
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Supercharge the order fulfilment journey through accurate and faster picking, packing, and shipping process
View all your orders across all sales channels and locations in one place. Easily track which orders have been picked, what's been packed, and which orders have been shipped, along with all its details.
Enable your team to conveniently move around the storage area and pick items using handheld/mobile devices.
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Speed up picking with our system’s scan-based approach. Our system recommends the next shelf to visit, optimizing the path for pickers. It also shows the product image, product name and SKU to assist the picker in easily identifying the item, making the process even faster.
If inventory isn't where it's supposed to be during order picking, mark it as missing. The system then guides you to the next available location for that inventory. When you find it, just scan it back into the system.
Pack multi-item orders easily using pigeonholes. Simply scan the items, and our system will automatically organize them into their respective orders, saving you time and eliminating the need for manual sorting.
Pack your orders with utmost accuracy using our 100% scan-based packing process. Our WMS offers step-by-step instructions, reducing the chance of errors and ensuring the right items are packed every time.
Save time by generating invoices and shipping labels in bulk and packing multiple orders together. This method is handy when you need to process orders quickly without scanning each item individually.
Guarantee customer satisfaction by conducting an additional quality check before shipping products.
Efficiently handle large orders by splitting them into multiple picklists and packing them into separate boxes. Print packing slips for each box, making it easier to fulfil large B2B orders.
Adjust orders even after entering them. Our system lets you make changes to order details, ensuring customer needs are met even after orders have been placed.
Allow your customers to order products that are out of stock. Our system will automatically update and fulfil their orders once the items are back in stock.
Automatically put orders on hold that might have a high risk of delivery failure, like incomplete addresses or contact details. Customers are notified of the hold. Once they update their info, orders proceed smoothly.
Ensure on-time order delivery by keeping an eye on the SLAs for marketplaces and your online store. Our system shows by what time orders have to be packed and shipped so your team can plan ahead.
Adjust order fulfilment times for different products, customers, or types of orders. Our system lets you customize these SLAs to meet different customer needs and your business operations.
Receive alerts for any issues along your order journey. If there is a problem like inventory unavailability, orders stuck in transit, address errors, or issues with fetching shipping labels, you’ll know right away.
Choose the perfect packaging for your orders every time. This feature helps you choose the right size box for your items based on dimensions. You can also set your own rules and add specific packaging instructions.
Easily keep track of the packaging used for each order. Our system figures out the package size based on your choice of packaging. This helps avoid weight disputes with shipping partners and get a clear insight into packages used for each order.
Get notified of any shipping exceptions like delivery delays, damaged packages, or lost shipments. This feature helps you take quick action and keep your customers informed, ensuring a smooth delivery experience.
Verify product weight & packaging size once upfront to avoid repeated measurements every time you ship. This ensures precise cost calculations for each package, reducing disputes with shipping partners and overcharges.
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Automatically route orders, split shipments, and get the best courier recommendation to
meet customer demands
Smartly route orders with Eshopbox. Our system selects the best location to fulfil orders based on factors like proximity to customers and inventory availability. You can also customize routing rules to suit your needs.
Our software automatically allocates inventory against orders wisely based on their arrival or expiry dates. This makes managing your inventory smarter and more efficient with each sale.
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Divide orders into separate shipments based on where the items are, what's available, or what the customer wants. You can also create custom rules to decide how orders should be divided.
Find the best shipping partner for your orders. This feature matches your shipments with the most suitable courier based on factors like cost, speed, and delivery location. This ensures your packages get delivered efficiently and at the best possible price.
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Automate tracking, status updates, invoicing, and label generation to simplify
operations
Easily keep an eye on each order's progress in real time. Know what's happening from when the order is placed to when it's delivered. This helps you keep customers updated and makes the order process smooth and clear.
Automatically update order statuses across sales channels instantly so everyone stays informed.
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Divide orders into separate shipments based on where the items are, what's available, or what the customer wants. You can also create custom rules to decide how orders should be divided.
Find the best shipping partner for your orders. This feature matches your shipments with the most suitable courier based on factors like cost, speed, and delivery location. This ensures your packages get delivered efficiently and at the best possible price.
Offer your customers a self-service portal to track orders, cancel orders, reschedule delivery, change the address, or request returns in line with your policy. This reduces support queries and keeps customers happy by giving them control over their purchases. You can even brand it for a personalized experience.
Share real-time order updates with your customers through email, SMS, and WhatsApp. Be it order status or any exceptions like order cancellation, delay or incomplete delivery address, always keep your customers in the loop. You can also customise what notifications to share through each channel.
Update your system instantly with cancellations from marketplaces or your website, ensuring no time & resources are wasted on inactive orders.
Generate invoices automatically as orders are processed, ensuring timely billing and reducing manual tasks for smoother transactions.
Make shipping faster by generating labels and manifests automatically, meeting carrier requirements and reducing manual errors.
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Gain insights with detailed reports on sales, returns, and productivity
Access everything about your orders. This comprehensive report shows every detail of your orders, from creation to delivery or return. This includes customer information, items, shipping details, and even timestamps for various stages. You can use filters to find specific orders or export the complete report for further analysis.
See how your sales are doing. This report gives you a quick view of your sales for a chosen period of time. It shows stats like gross sales, returns, and net sales, along with insights into trends and how different channels are performing.
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See how often orders are shipped on time. This report measures the percentage of orders that are shipped before or when they are due. This helps us be accurate, meet customer needs, and make sure orders go smoothly.
Monitor how often orders are handed over to couriers on time. Understand handover rates by location and sales channels to meet marketplace expectations.
Check how long it takes to deliver an order in the first attempt after you receive an order. Get useful info about your delivery speed.
Find out how many orders couldn't be delivered and why, including details like how many attempts were made. See the difference between failed delivery for COD and prepaid orders, so you can fix problems and improve delivery success.
Find out the percentage of orders that get stuck, lost, or damaged while shipping. This report helps find potential issues, improve shipping, and make sure deliveries are smooth for customers.
See how fast your team picks orders. This report shows how efficiently each team member picks items for each order, ensuring team productivity and accountability in case of any mishandling.
See how fast each team member packs. This report helps you understand their strengths and areas to improve so orders fly out the door faster, while ensuring accountability in case of any mis-shipments.
Request custom reports tailored to your business needs. Get the specific info you need to make smart decisions and grow strategically.
Get regular updates, like standard reports on orders, shipping, and delivery, or customized insights based on what you need. Automate important reports to stay efficient and have the info at your fingertips.
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